Why Airlines Have An Interest In Making You Suffer

“Here’s the thing: in order for fees to work, there needs be something worth paying to avoid. That necessitates, at some level, a strategy that can be described as “calculated misery.” Basic service, without fees, must be sufficiently degraded in order to make people want to pay to escape it. And that’s where the suffering begins.”

source ArtsJournal http://ift.tt/1rK35oR

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